Vyin Voicebot | Food & Beverage
Hilai Harbour Adopts an AI Voice Reservation Assistant,
Lifting Call Answer Rate from 50% to 80%
When staff lines are busy, AI takes over phone reservations, changes, and frequently asked questions, integrated with the existing call and reservation management systems. After deployment, the call answer rate rose from about 50% to 80%, and 87% of AI-handled calls were completed without human assistance, effectively expanding service capacity during peak hours.
- Call answer rate
- 80%
- AI self-completion rate
- 87%
- Calls served to date
- ~150K
Call answer rate
AI self-completion rate
Calls served to date







